- How to implement Quality Culture in Business - Knowledge Management - Error Culture and Human Behaviour
Target Group
Managers and Executives from pharmaceutical Quality Assurance and Quality Management
Business Executives and Production Managers involved in Quality Culture initiatives
Objectives
This 2-day Training brings together well-experienced experts to explain and discuss the latest developments and expectations on Quality Culture and how Quality Culture is linked to human behaviour and continuous improvement. This will support you turning your company’s quality excellence goals into reality.
Programme
What is Quality Culture?
Why the focus on Quality Culture? is it important?
Who creates culture and how?
Core elements
Developing a Quality Culture; why is EU GMP Volume 4 Chapters 1-9 the wrong Place to start?
How does EU-GMP promote a Quality Culture?
What kind of Quality Culture does Chapter 1 promote?
Where can we look to for better Quality Culture Guidance?
Looking to the great Quality Culture proponents (ISO 9001, Deming, Motorola, Toyota) for inspiration
Knowledge Management as part of Quality Culture
Principles – definition and segregation
From content to knowledge: structuring of knowledge
Relationship models and retrieval - how does knowledge become available
How do I keep knowledge up-to-date? Knowledge Management Systems (KMS) vs. Data Warehouse
Workshop: Which Quality Culture Options should be implemented in Business? Discuss how different Quality Culture ‘Ingredients’ would fit into the business you are in and specifically how the Quality Unit would incorporate them into their existing systems.
Error Culture as part of Quality Culture
Error Culture – what do we mean by that?
Factors that effect openness
Error Management
Errors and stress
Creating an Error Management Culture
Case Studies
Boehringer Ingelheim
Ferring
BMS
What triggered the initiative, how was Quality Culture implemented, how is it measured and evaluated, lessons learned, benefits, how can Quality Culture be maintained and further developed.
Accommodation CONCEPT HEIDELBERG has reserved a limited number of rooms in the conference hotel. You will receive a room reservation form/POG when you have registered for the course. Reservation should be made directly with the hotel. Early reservation is recommended.
Social Event On 3 November you are cordially invited to a social event. This is an excellent opportunity to share your experiences with colleagues from other companies in a relaxed atmosphere.
Fees (per delegate, plus VAT) ECA Members EUR 1,890 APIC Members EUR 1,990 Non-ECA Members EUR 2,090 EU GMP Inspectorates EUR 1,045
The conference fee is payable in advance after receipt of invoice and includes conference documentation, dinner on the first day, lunch on both days and all refreshments. VAT is reclaimable.
Presentations/Certificate The presentations for this event will be available for you to download and print before and after the event. Please note that no printed materials will be handed out on site and that there will not be any opportunity to print the presentations on site.After the event, you will automatically receive your certificate of participation.
Conference language The official conference language will be English.
Testimonials
