GMP Live Online / On Demand Training - Technical Information

Technical Information on Live Online Events

WebEx/Live Online Conference - FAQs

What are the system requirements for Webex? Which browsers are supported?

Technical System Requirements

I have registered for the webinar/live online seminar. How can I dial in on the day of the webinar? When will I receive my access data?

You will receive an invitation email one day before the start of the webinar/ online seminar to register your access data. Please follow the instructions in this email. Registration is mandatory so that we can approve your participation and you receive your access data (you will receive this after successful registration) in a separate email from Webex directly (please check your SPAM folder for this). Please note that the activation/approval is done manually and may therefore take some time. Please log in approx. 15 minutes before the actual start in order to still resolve any technical problems that may occur.
Important: Direct participation is only possible once the host has started the webinar/ online seminar. Only then can you enter the virtual seminar room. Once your registration has been approved by Concept Heidelberg, you will receive an eMail. In this you will find your access link, password and registration ID.

How do I join a webinar/live online seminar?

using the App
using a temporary application
using the browser (no installation required)

I joined the webinar/live online seminar. How can I make sure I hear something?

No telephone connection is required for audio transmission, it is done through the speakers of your PC.
The audio connection is established via VoIP. Please clarify the technical requirements with your IT department.

Important when joining via browser! Once in the webinar, click on "Connect Audio" and then click on "Use Computer for Audio." Now you can hear and see the contributions.

Troubleshooting options

Which possibilities of communication do I have during the webinar/live online conference?

Please note that all participants of the webinar are muted. You can ask your questions in written form at any time during the webinar/live online conference by using the integrated question tool. Please send all your questions only to the host.

In the following you can see a recording of a live online training course.

What does an Online Training Course/Conference or Webinar cost?

You will find the costs in the programmes of the live and the recorded online training courses/ conferences and webinar.

Participation of groups in an Online Training Course/Conference or Webinar

The participation fee only entitles one individual to participate in the online training course/conference or webinar. Therefore only one certificate of participation will be issued per registration. If the participation fee was paid only once and several persons participate, this violates the copyright of CONCEPT HEIDELBERG as well as that of the speaker. If you would like to register a group, please send an e-mail to or call Mr. Schopka: +49 (0) 6221 / 84440. The prices for groups can be found in the respective programme.

Do the participants receive a certificate as well as the training documents?

The presentations will be made available to you as PDF files shortly before the online training course/conference or webinar. After the training course/conference you will automatically receive a certificate of participation.

Technical Information on Recordings/On Demand Training
To participate in an on demand training course or webinar, you do not need any software. The recordings are made available via a streaming server. In general, the recording is provided in MP4 format, which any PC (Microsoft Windows, Apple IOS) or tablet can easily display.

Timing and Duration:

When you register for the on demand Training course or webinar you can decide at what date you want to follow the training course online. For a 1-day training course you will have 2 days in which the stream is available (for 2-day training course 3 days and for a 3-day training course 4 days). Within in this timeframe you can start & stop the stream according to your needs.

In time before the scheduled date (your desired date) you will receive an e-mail from us with a link for direct participation as well as your log-in data.

Please be aware: The recording does not include the Q & A sessions.

Training Course Documentation and Certificate:

The presentation will be made available as PDF-files via download during the online training course. After the successful completion of the online training, you will be able to download the certificate of attendance.