Webinar Series Covid-19: Audits and Inspections – Communication in a digital world (Part 3)

Monday, 20 July 2020 14.00 - 16.00 h

Course No 18182

Important: Registration Deadline is 09.00 am on 20 July 2020

You will find all webinars of this series in this overview

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Speakers

Peter Chr. Zimmermann, iskom, Germany

Background

In times of Covid-19, remote audits and inspections are more and more in the focus. Despite the pharmaceutical knowledge
of the auditors and inspectors, the basics of communication and conversation techniques and how to determine and solve discussions – also in case of challenging situations – are indispensable for a smoothly running inspection or audit. Especially, a structured communication and a confident appearance in a digital world are of high importance and will support the final outcome of the audit positively.

Target Group

This webinar is designed for auditors, QPs and inspectors as well as for personnel working in the Quality Control and Quality Assurance department.

Technical Requirements

For our webinars, we use Cisco WebEx, one of the leading suppliers of online meetings.

At http://www.webex.com/test-meeting.html you can check if your system meets the necessary requirements for the participation at a WebEx meeting and at the same time install the necessary plug-in. Please just enter your name and email address for the test. If the installation is not possible because of your rights for the computer system, please contact your IT department. WebEx is a standard nowadays and the necessary installation is fast and easy.

Programme

This webinar is part 3 of the GMP webinar series „Covid-19: Audits and Inspections - Communication in a digital world“. You will be informed about de-escalation strategies and techniques and how to use it in a challenging situation. In order to avoid discussions about findings and their ratings or to avoid to close the audit prematurely, structures of personalities and solutions of conflicts will be described and explained:

Conflicts and types of conflicts
How to determine and solve conflicts
Character and personality
De-escalation strategies
How to handle difficult audit situations and complicated communication Partners?

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