Computerised System Validation: Maintaining Control of Operation - Live Online Training

11-13 October 2023

Course No. 21038



Yves Samson

Yves Samson


Dr Robert Stephenson

Dr Robert Stephenson

Rob Stephenson Consultancy

Frank Behnisch

Frank Behnisch

CSL Behring

Note: All times mentioned are CEST.


Four good reasons why you should attend:
  • Delegates will gain understanding of the controls needed to maintain validated systems in compliance throughout their operational lifecycle.
  • Taking a risk-based approach, you will learn how These controls can be scaled across a wide range of computerised systems, allowing you to focus your resources on the most critical systems and the most critical systems components
  • Yuu will learn the importance of role clarity and making best use of Subject Matter Experts and the Quality Unit.
  • In workshops, you will get the chance to put the theory into practice and discuss suitable solution strategies with your colleagues


The greatest part of the system life cycle is represented by daily operation. It is now a clear regulatory requirement that GxP computerised systems must be kept in compliance throughout their operational lifetime. Audit experience shows that companies struggle with this task. Once the implementation project is complete and the computerised system is handed over for use how can the validated state be maintained? What exactly is required and how can these requirements be successfully established and maintained?

The course reflects the requirements of the EU Annex 11 and the approaches contained in the ISPE/GAMP Good Practice Guide ‚A Risk-Based Approach to Operation of GxP Computerized Systems – A Companion Volume to GAMP®5‘.

Experts from the GAMP® Committee will give you the answers to these questions and give you the opportunity to deepen your understanding by participating in a set of training workshops based on practical real-life examples.

Target Group

This Education Course is directed at anyone who has to deal with the validation and operation of computerised systems and the maintenance of the validated state. Typically delegates come from:
  •  Manufacturing and Production
  •  Quality Control /Quality Assurance /IT Compliance
  •  Engineering /Automation/IT
  •  Software Suppliers and IT Service Providers

Technical Requirements

We use Webex Events for our live online training courses and webinars.
At you will find all the information you need to participate in our events and you can check if your system meets the necessary requirements to participate. If the installation of browser extensions is not possible due to your rights in the IT system, please contact your IT department. Webex is a standard nowadays and the necessary installation is fast and easy.


Computerised System Validation: Maintaining Control of Operation - Live Online Training

Seminar Programme as PDF

Introduction – Understanding Delegate Experience and Background

Workshop: What Delegates want to know?
  •  Capturing delegates expectations
  •  Sharing and reducing to key points in groups
  •  Sharing with all delegates and tutors
Overview of the Operation Phase
  •  Regulatory Context and links with Annex 11
  •  Business process approach, Operational Activities and Information Flows
  •  Roles and Responsibilities, the RACI Model
  •  Periodic Assessment, checks and triggers
  •  Scalability and Risk Management
  •  Other Support Processes
How well do you maintain the Validated State?
  •  Delegates score themselves
  •  Results consolidated and fed back
  •  Allows delegates to compare their maintenance against best practice and other practitioners
Computer Systems in Use: Where are the Risks?
  •  What are the inspectors' concerns?
  •  Where does the inspector believe the risks lie?
  •  What will his experience tell him to ask questions about?
  •  How will he assess the seriousness of any failings?
Handover and Establishing Support Services
  •  Why does Handover go wrong?
  •  Roles and Responsibilities
  •  Handover Planning
  •  Handover Review and Reporting
  •  Putting Support Services in Place
Case Study / Workshop: Establishing Responsibilities
  •  What tasks are required?
  •  What roles are involved?
  •  What are their responsibilities?
Keeping the System Running Smoothly 1 – Service Management and Performance Monitoring
  •  What Support services are required?
  •  How will Service Delivery be controlled?
  •  Defining Quality Requirements
  •  Performance Monitoring
  •  Periodic Review considerations
  •  Taking a risk-based Approach
Keeping the System Running Smoothly 2 – Incident Management, CAPA and System Administration
  •  Dealing with unexpected events
  •  Capturing and Tracking Preventative Actions and Corrective Actions
  •  Preventing Failures and Driving Continuous Improvement
  •  Taking a risk-based Approach
Case Study / Workshop: Establishing a simple Service Level Agreement
  •  What are the customer requirements?
  •  What is the supplier specification?
  •  How is performance to be measured?
User Management and Access Control / Training
  • The role of the System Administrator
  • Security
  • Training for everyone!
  • Training records
Operational Change Control and Configuration Management
  • Roles and Responsibilities
  • Sources of changes
  • Types of changes
  • Scaling Change and Configuration Management based on Risk
Periodic Evaluation / Audit Trail Review
  • What is a periodic evaluation (periodic review)?
  • Which systems are most important?
  • How do I decide?
  • How do you perform a periodic evaluation?
  • Audit trail review considerations during periodic evaluation
Case Study / Workshop: Prioritisation for Periodic Evaluation
  • What are the important factors to consider?
  • How can they be effectively assessed?
  • How can this information be used to determine Overall priorities?
Data Management Processes / Back-up and Restore / Archiving / Retrieval / Deletion
  • Regulatory expectations for record retention
  • What are the considerations for migration?
  • It will not be perfect process!
  • Which techniques are most appropriate?
  • The importance of back-up and its management
  • The difficulties encountered
Raw Data Management
  • Definition in regulations and in recent guidances (e.g. MHRA, WHO, FDA)
  • Risk assessment raw data
    • Direct product influence
    • In-direct product influence
  • Defining raw data
  • Defending integrity of raw data
Case Study / Workshop: Raw Data Management
  • Examples from GMP and GLP will be discussed and presented
Data Integrity in the Operation Phase
  • What are the EU and FDA regulatory expectations?
  • What are the consequences of data integrity failures – FDA Warning letters etc.
  • What are the criteria for achieving consistent data integrity – ALCOA+
  • What are the implications for systems in operation?
  • How should Audits Trails be managed and reviewed?
Business Continuity Planning and Disaster Recovery
  • Business Continuity Planning and Disaster Recovery – how are these processes integrated?
  • How to develop a Business Continuity Plan and Disaster Recovery Plan for critical systems
  • Taking a risk-based approach to disaster recovery testing
Case Study / Workshop: Business Continuity Planning
  • In a pharmaceutical manufacturing company what systems typically need 24/7 up-time?
  • Which of these systems has a regulatory requirement for 24/7 up-time?
  • What are the key elements of a business continuity plan for IT?
  • Whose responsibility is it to produce the plan?
  • How would you test it?
Decommissioning, Retirement and Disposal
  • Withdrawal from active service
  • Shutting down the system and transfer of data
  • Disposal of the system
Decommissioning Case Study
  • A Presentation of a real-life case study demonstrating a risk-based approach taken to decommissioning a group of operational systems whilst ensuring that regulatory records were retained for their specified Retention periods.


This course is part of the GMP Certification Programme "ECA Certified Computer Validation Manager" Learn more

This training/webinar cannot be booked. Send us your inquiry by using the following contact form.

To find alternative dates for this training/webinar or similar events please see the complete list of all events.

For many training courses and webinars, there are also recordings you can order and watch any time. Just take a look at the complete list of all recordings.

* also payable by credit card
American Express Visa Mastercard

Further dates on-site
Further dates on-site
Not available
Further dates online
Further dates online
Not available
Not available

Do you have any questions?

Please contact us:
Tel.: +49 6221 8444-0

Woman with headset

Go back

Testimonials about our courses and conferences

“Fantastic course – I really enjoyed the interactive structure & greatly appreciate social activity.”

Anthony Cummins, Sebela Pharmaceuticals, Ireland
GMP Auditor Practice, September 2023


“Very well organized, information on point without being overwhelming.”

Eleni Kallinikou, Pharmathen
Live Online Trainng - Pharmaceutical Contracts - Febuary 2024


“Good overview of different types of agreements, good to see both the GMP and the legal angle”

Ann Michiels, Johnson&Johnson
Live Online Trainng - Pharmaceutical Contracts, Febuary 2024



“Well prepared presentations and good presenters. I also like the way of asking questions.”

Alexandra Weidler, Hookipa Biotech GmbH, Austria
Live Online Training – QP Education Course Module A, November 2023