Covid-19: Audits and Inspections – Communication in a digital world (Part 1) - Webinar Recording

Covid-19: Audits and Inspections – Communication in a digital world (Part 1) - Webinar Recording


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Peter Chr. Zimmermann, iskom, Germany


In times of Covid-19, remote audits and inspections are more and more in the focus. Despite the pharmaceutical knowledge of the auditors and inspectors, the basics of communication and conversation techniques and how to determine and solve discussions – also in case of challenging situations – are indispensable for a smoothly running inspection or audit. Especially, a structured communication and a confident appearance in a digital world are of high importance and will support the final outcome of the audit positively.

Target Group

This webinar is designed for auditors, QPs and inspectors as well as for personnel working in the Quality Control and Quality Assurance department. 

Technical Details:

To participate in an on demand training course or webinar, you do not need any software. The recordings are made available via a streaming server. In general, the recording is provided in MP4 format, which any PC (Microsoft Windows, Apple IOS) or tablet can easily Display.

Timing and Duration:
When you register for the on demand Training course or webinar you can decide at what date you want to follow the training course online. For a 1-day training course you will have 2 days in which the stream is available (for 2-day training course 3 days and for a 3-day training course 4 days). Within in this timeframe you can start & stop the stream according to your needs.
In time before the scheduled date (your desired date) you will receive an e-mail from us with a link for direct participation as well as your log-in data.

Training Course Documentation and Certificate:
The presentations will be made available as PDF files via download shortly before the online training course. After the event, you will automatically receive your certificate of participation.


This webinar is part 1 of the GMP webinar series „Covid-19: Audits and Inspections - Communication in a digital world“. We will give you a comprehensive overview of the types and specialties of the communication techniques with special attention on digital communication for remote audits. One of the targets of this webinar is to handle the communication between business partners as flexible and determined as possible - also in times of digital conferences and remote audits. Efficiency as well as effectiveness are always in the scope of a purposeful communication:
  • Communication: An overview
  • Verbal and non-verbal communication
  • Digital communication: specialties
  • Audits and inspections: how to communicate?
  • Remote audits
Recording from 25 June 2020
Duration of recording: about 1,5 h.

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