Recording Webinar: Series Covid-19: Audits and Inspections – Communication in a digital world (Part 1)

Recording Webinar: Series Covid-19: Audits and Inspections – Communication in a digital world (Part 1)


ECA-Member: EUR 199,--
Non ECA Member: EUR 249,--

(All prices excl. VAT)

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Tel.: +49 (0)6221 / 84 44 0 E-Mail:


Peter Chr. Zimmermann, iskom, Germany


In times of Covid-19, remote audits and inspections are more and more in the focus. Despite the pharmaceutical knowledge of the auditors and inspectors, the basics of communication and conversation techniques and how to determine and solve discussions – also in case of challenging situations – are indispensable for a smoothly running inspection or audit. Especially, a structured communication and a confident appearance in a digital world are of high importance and will support the final outcome of the audit positively.

Target Group

This webinar is designed for auditors, QPs and inspectors as well as for personnel working in the Quality Control and Quality Assurance department. 

Technical Requirements

For our webinars, we use Cisco WebEx, one of the leading suppliers of online meetings.

At you can check if your system meets the necessary requirements for the participation at a WebEx meeting and at the same time install the necessary plug-in.  Please just enter your name and email address for the test. If the installation is not possible because of your rights for the computer system, please contact your IT department. WebEx is a standard nowadays and the necessary installation is fast and easy.


This webinar is part 1 of the GMP webinar series „Covid-19: Audits and Inspections - Communication in a digital world“. We will give you a comprehensive overview of the types and specialties of the communication techniques with special attention on digital communication for remote audits. One of the targets of this webinar is to handle the communication between business partners as flexible and determined as possible - also in times of digital conferences and remote audits. Efficiency as well as effectiveness are always in the scope of a purposeful communication:
  • Communication: An overview
  • Verbal and non-verbal communication
  • Digital communication: specialties
  • Audits and inspections: how to communicate?
  • Remote audits

Recording from 03.07.2020

Duration of recording: about 1,5 h.

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