|
No. |
Topic |
Summary |
Pages |
8440
| IT - Service Management
Background, Philosophy, Objectives and Benefits | - | 11 |
8441
| Comparison of Process Framework in IT-Service Management | - | 22 |
8442
| Service Desk and the support processes from incident to change | - | 37 |
8443
| Excercise: How this Release Management | - | 57 |
8444
| ITIL Overview Service Delivery | - | 20 |
8445
| Availability and Capacity Management | - | 24 |
8446
| Continuity and Security Management | - | 17 |
